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How do I organize shipping and delivery for my online store?

By Mahmoud SaiedLast updated 27 October 20262 min read

The short answer

Set your delivery areas, times and fees, then choose a shipping company, a multi-carrier platform or your own couriers, and connect it to the store. The store then issues the waybill and tracking number automatically, and you review collections and returns every week.

Step by step

  1. 1

    Define the service area

    The cities and areas you deliver to, the expected time for each, and the products that need special packing or handling.

  2. 2

    Choose a shipping model

    One shipping company, a platform that brings several carriers together and picks the best for each order, your own couriers for the nearby city, or pickup from your branch.

  3. 3

    Set a clear fee policy

    A flat fee, a fee by area, or free shipping above a set order value, shown to the customer before payment.

  4. 4

    Prepare packing and data

    The weight and dimensions of each product recorded in the store, packing that protects the product, and a clear waybill with the customer's details.

  5. 5

    Connect and track

    Connecting the store to the shipping company issues the waybill and sends the tracking number to the customer, so fewer calls ask about the order.

  6. 6

    Review collections and returns

    Each week, reconcile the cash on delivery amounts the shipping company has transferred, and follow returns until they are back in the warehouse.

A common mistake

Leaving cash on delivery settlements without a weekly reconciliation builds up pending amounts you cannot trace, which are hard to recover months later.

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