Ask every customer for a review after their experience, send the link or QR code from your Business Profile, and reply to all reviews politely. Buying reviews, offering a discount or gift in return, or asking only satisfied customers is against Google's policies, and those reviews are removed.
Step by step
- 1
Make asking part of the service
Ask right after delivery or the visit, while the experience is still fresh in the customer's mind.
- 2
Use the review link
Google provides a link and a QR code that open the review page directly. Put them in your thank-you message and on the invoice.
- 3
Ask everyone
Send the request to all customers, not only the happy ones, since selectively asking for positive reviews is prohibited under Google's policies.
- 4
Nothing in return
No discount, gift or contest in exchange for writing, changing or removing a review, and no reviews from employees or relatives.
- 5
Reply to every review
Thank positive reviewers, apologize to negative ones where it is due and offer a solution, with short, professional and prompt replies.
- 6
Report only real violations
If a review breaks Google's policies you can flag it. An honest negative review is best answered with a professional reply and a fix.
Bought reviews or reviews written from several accounts do not build trust. Google removes them, and customers notice a run of similar reviews.
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